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Policies

Welcome! These policies are in place to make things clear, fair, and smooth for both you and me.
By booking an appointment, you agree to the policies below.

Booking Your Appointment

  • The quickest way to secure an appointment is to book online.
  • You can also contact me via call, text, WhatsApp, email, or my business Facebook page.
  • As I am often with clients in treatments, replies may take a little longer at busy times — but I will always get back to you.
  • If you haven’t heard back, please feel free to follow up, as your message may not have come through.
  • A 100% non-refundable booking fee is required to secure your appointment and is deducted from your treatment cost once attended.

Appointment Reminders

  • You will receive automatic reminders via text, email and/or WhatsApp through my booking system (Fresha):
    • 48 hours before your appointment
    • 24 hours before your appointment

Arriving for Your Appointment

  • Please arrive 5 minutes before your scheduled appointment.
  • If I am running slightly behind, you will still receive your full treatment time.
  • If you arrive late, your treatment time may be shortened and the full treatment price will still apply.

Rescheduling & Cancellations (48-Hour Notice)

  • A minimum of 48 hours’ notice is required to reschedule or cancel any appointment.
  • Changes with less than 48 hours’ notice may result in your booking fee being forfeited and up to 100% of the treatment cost being charged.
  • If I am able to fill your cancelled slot, you will only incur a £10 administration fee.
  • Appointments changed with less than 48 hours’ notice may only be moved once. Further changes will be treated as a cancellation.

Failure to Attend (No-Shows)

  • If you do not attend your appointment, your booking fee will be forfeited and the full cost of the missed treatment will be due.
  • Outstanding balances must be cleared before any future bookings can be made.

Late Arrival

  • If you arrive more than 10 minutes late, your treatment may need to be shortened and the full treatment price will still apply.
  • Some treatments cannot be shortened. In these cases, your appointment may need to be rescheduled and the full cost will still apply.
  • Please message or call if you are running late.

Before Your Treatment (Preparation)

  • Facials: Please arrive with a clean, makeup-free face where possible.
  • Lash treatments: Please avoid wearing contact lenses and eye makeup where possible.

Age Restrictions

  • Clients under 16 require written parental/guardian consent.
  • A parent or guardian must remain in the treatment room for the full duration of the appointment for clients under 16.
  • Additional age restrictions may apply to certain treatments for insurance and safety reasons.

Exceptional Circumstances

  • Genuine emergencies will be considered with discretion. Please contact me as soon as possible if you need to discuss your appointment.

Please Note

  • These policies apply to all clients, including family and friends.
  • By booking an appointment, you agree to these policies.
  • These policies are in place to protect my business and livelihood — thank you for your understanding.


Questions about any of the above?

If you’re unsure about anything, feel free to message me before booking.