Welcome! These policies are in place to make things clear, fair, and smooth for both you and me.
By booking an appointment, you agree to the policies below.
Booking Your Appointment
- The quickest way to secure an appointment is to book online.
- You can also contact me via call, text, WhatsApp, email, or my business Facebook page.
- As I am often with clients in treatments, replies may take a little longer at busy times — but I will always get back to you.
- If you haven’t heard back, please feel free to follow up, as your message may not have come through.
- A 100% non-refundable booking fee is required to secure your appointment and is deducted from your treatment cost once attended.
Appointment Reminders
- You will receive automatic reminders via text, email and/or WhatsApp through my booking system (Fresha):
- 48 hours before your appointment
- 24 hours before your appointment
Arriving for Your Appointment
- Please arrive 5 minutes before your scheduled appointment.
- If I am running slightly behind, you will still receive your full treatment time.
- If you arrive late, your treatment time may be shortened and the full treatment price will still apply.
Rescheduling & Cancellations (48-Hour Notice)
- A minimum of 48 hours’ notice is required to reschedule or cancel any appointment.
- Changes with less than 48 hours’ notice may result in your booking fee being forfeited and up to 100% of the treatment cost being charged.
- If I am able to fill your cancelled slot, you will only incur a £10 administration fee.
- Appointments changed with less than 48 hours’ notice may only be moved once. Further changes will be treated as a cancellation.
Failure to Attend (No-Shows)
- If you do not attend your appointment, your booking fee will be forfeited and the full cost of the missed treatment will be due.
- Outstanding balances must be cleared before any future bookings can be made.
Late Arrival
- If you arrive more than 10 minutes late, your treatment may need to be shortened and the full treatment price will still apply.
- Some treatments cannot be shortened. In these cases, your appointment may need to be rescheduled and the full cost will still apply.
- Please message or call if you are running late.
Before Your Treatment (Preparation)
- Facials: Please arrive with a clean, makeup-free face where possible.
- Lash treatments: Please avoid wearing contact lenses and eye makeup where possible.
Age Restrictions
- Clients under 16 require written parental/guardian consent.
- A parent or guardian must remain in the treatment room for the full duration of the appointment for clients under 16.
- Additional age restrictions may apply to certain treatments for insurance and safety reasons.
Exceptional Circumstances
- Genuine emergencies will be considered with discretion. Please contact me as soon as possible if you need to discuss your appointment.
Please Note
- These policies apply to all clients, including family and friends.
- By booking an appointment, you agree to these policies.
- These policies are in place to protect my business and livelihood — thank you for your understanding.
Questions about any of the above?
If you’re unsure about anything, feel free to message me before booking.