(Updated 25/03/2025)
Your appointments are very important to me. When you book, I reserve that time specifically for you. I understand that schedule changes are sometimes necessary, but when you cancel or miss your appointment, I lose the opportunity to fill that slot, and clients on my waiting list miss out on receiving treatments.
Appointment Reminders
You will automatically receive two reminders via text and/or email through my booking system (Fresha):
• 48 hours before your appointment
• 24 hours before your appointment
Making a Booking
A 100% non-refundable booking fee is required to secure your appointment. This fee will be applied to the total treatment cost once the appointment is fulfilled.
Rescheduling a Booking
• You can reschedule your appointment up to 24 hours before the scheduled time, and your booking fee will automatically transfer to the new date.
• If you reschedule less than 24 hours before your appointment, the booking fee will be forfeited, and a new fee will be required to rebook.
• Appointments rescheduled with less than 24 hours’ notice can only be moved once. If rescheduled again, it will be classed as a cancellation, and my cancellation policy will apply.
Cancellations
• If you cancel more than 48 hours before your appointment, your booking fee will be held as credit on your account for 3 months. You can use this credit towards any new booking within this period.
• If no new booking is made within 3 months, the fee will be forfeited.
• Alternatively, you can request a refund, and the fee will be returned to you.
• If you cancel less than 24 hours before your appointment, 100% of the treatment cost will be charged.
• However, if I am able to fill your cancelled slot, you will not be charged the full cancellation fee but will incur a £10 admin fee.
Failure to Attend (No-Shows)
If you fail to attend your appointment:
• Your booking fee will be forfeited, and the full cost of the missed treatment will be due.
• You will be unable to make any future bookings until the outstanding balance is paid in full.
Late Arrival
• If you arrive more than 10 minutes late, your treatment time will be shortened, but you will still be charged the full treatment price.
• Some treatments cannot be shortened. In such cases, I may need to reschedule your appointment, and you will still be charged the full cost of the missed treatment.
• Please call or text me as soon as you realise you are running late. If I am with a client, leave a message or send a text.
• I reserve the right to charge a reschedule fee in these circumstances.
Exceptional Circumstances
I understand that unexpected situations can arise. I will always aim to be fair and use my discretion in genuine emergencies. If you need to discuss your appointment, please contact me in confidence.
Please Note:
• This policy applies to all clients, including family and friends.
• I don’t enjoy enforcing this policy, but as a self-employed therapist, it is necessary to protect my business and livelihood.
Thank you for your understanding and cooperation.
